Details

Salary and Benefits

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Job Description

Job Title: Representative - Customer Service

Company: Naamko Group

Business Unit: Naamko International

Location: Malé, Maldives

Vacancies: 3

Salary: Competitive, based on experience and qualifications

Employment Type: Fixed-Term Contract (1 Year)

Application Deadline: 30 March 2026

 

How to Apply Send your CV to [email protected] with the subject line "Customer Service Representative — Naamko International.

 

About Naamko International Naamko International is the distribution arm of the Naamko Group, a diversified conglomerate operating across 13 sectors.

The Role We are looking for a Customer Service Representative to manage day-to-day customer interactions and support the operational workflow of Naamko International. You will handle inquiries, create and process invoices, work within our ERP system, and deliver a service experience consistent with the standards of the Naamko Group.

 

Responsibilities

• Handle customer inquiries across phone, email, and in-person channels
• Create and process invoices, credit notes, and related documentation accurately and in a timely manner
• Operate within the company's ERP system for order processing, record-keeping, and reporting
• Resolve complaints promptly and escalate complex matters to senior staff
• Maintain accurate and up-to-date records of all customer interactions and transactions
• Provide clear product and service information to customers
• Contribute to team customer satisfaction and service quality targets

Requirements

• GCE O'Level or equivalent (minimum)
• Fluent in Dhivehi and English, both written and spoken
• Experience with ERP systems or willingness to learn
• Attention to detail, particularly in invoicing and data entry
• Strong communication and interpersonal skills
• Prior customer service or administrative experience preferred

What We Offer

• Competitive Salary : based on experience and qualifications
• Maldives Retirement Pension Scheme (MRPS) : enrollment upon successful completion of the 3-month probationary period
• Corporate Healthcare Insurance : enrollment upon renewal of contract on a permanent basis
• Annual Increment : subject to performance evaluation
• Pathway to Permanent Employment : opportunity for conversion to full-time permanent employment upon successful completion of contract
• Career Development : structured career progression through Naamko's organisational framework

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

Ordinary Level (OLevel)

Other Information

Employment Type

• Contract