Details

Salary and Benefits

MVR 9,000 - MVR 12,000

Job Description

Job Title: Representative - Customer Service

Company: Naamko Group

Business Unit: Naamko International

Location: Malé, Maldives

Vacancies: 1

Band/Level: Operations — O1

Salary: MVR 9,000 – MVR 12,000 per month

Employment Type: Fixed-Term Contract (1 Year)

Application Deadline: 30 March 2026

 

How to Apply Send your CV to [email protected] with the subject line "Customer Service Representative — Naamko International.

 

About Naamko International Naamko International is the distribution arm of Naamko Group, a diversified conglomerate operating across 13 sectors.

The Role We are looking for a Customer Service Representative to manage day-to-day customer interactions and support the operational workflow of Naamko International. You will handle inquiries, create and process invoices, work within our ERP system, and deliver a service experience consistent with the standards of Naamko. This is an Operations role at O1, with a clear pathway for progression to Senior Customer Service Representative (O2).

Responsibilities

• Handle customer inquiries across phone, email, and in-person channels
• Create and process invoices, credit notes, and related documentation accurately and in a timely manner
• Operate within the company's ERP system for order processing, record-keeping, and reporting
• Resolve complaints promptly and escalate complex matters to senior staff
• Maintain accurate and up-to-date records of all customer interactions and transactions
• Provide clear product and service information to customers
• Contribute to team customer satisfaction and service quality targets

Requirements

• GCE O'Level or equivalent (minimum)
• Fluent in Dhivehi and English, both written and spoken
• Experience with ERP systems or willingness to learn
• Attention to detail, particularly in invoicing and data entry
• Strong communication and interpersonal skills
• Prior customer service or administrative experience preferred

What We Offer

• Salary of MVR 9,000 – MVR 12,000 per month
• Maldives Retirement Pension Scheme (MRPS) enrollment upon completion of the 3-month probationary period
• Corporate health insurance upon conversion to full-time employment
• Pathway to full-time permanent employment upon successful completion of contract
• Structured career progression through Naamko's organizational framework

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

Ordinary Level (OLevel)

Other Information

Employment Type

• Contract