Details

Salary and Benefits

MVR 25,000+
A competitive salary, subject to negotiation based on the candidate's experience and qualifications

Job Description

Job Title: IT Services & Operations Manager
Department: IT Services and Operations Department

Remuneration: A competitive salary, aligned with current market rates, and is subject to negotiation based on the candidate's experience and qualifications

Our Background:
Antrac Holdings is a dynamic and multifaceted enterprise with a diversified portfolio spanning several key sectors. Our operations include shipping and superyacht management, bunkering and fuel supply, logistics and operations, automotive and mobile solutions, yacht chartering, resort development, real estate, and rental services. We are committed to driving progress and creating value through exceptional service delivery, innovative solutions, and strategic insights.

Our mission is to enhance operational efficiency and deliver superior client experiences across all our business areas. We set new standards of excellence by integrating comprehensive services and customized solutions tailored to the unique needs of our clients.

Business Areas and Services:
• Shipping and Superyacht Agency: From comprehensive vessel management and port logistics to superyacht charter management and operational support.
• Bunkering and Fuel Supply: Efficient delivery of marine fuels and specialized bunkering services.
• Logistics & Operations: End-to-end supply chain solutions, logistics coordination, operational support, and custom logistics strategies.
• Automobile Services: Automotive sales, distribution, maintenance, and repairs, as well as mobile technology solutions.
• Yacht Chartering: Luxury yacht charters, personalized itineraries, and bespoke travel arrangements.
• Resort Development: Innovative resort design, project management, and operational support.
• Real Estate & Rental Services: Property acquisition, management, and rental solutions for both residential and commercial needs, along with equipment rentals.

Position Overview:
We are looking for an experienced IT Services & Operations Manager to lead the deployment of our ERP system. This role involves guiding the entire implementation process, resolving existing system issues, and ensuring that the system's functionality and configuration are aligned with the company’s needs. The ideal candidate will drive successful system adoption throughout the organization and manage all the systems in place within our company. We are seeking someone with a strong background in implementing and managing ERP systems, including SAP and Dynamics, and extensive experience in IT systems management.

Key Responsibilities:
• Project Oversight: Lead and manage the implementation project for the ERP system, ensuring that it meets the company’s specific needs and resolves existing issues.
• Assessment and Analysis: Perform a thorough review of the current system (e.g., Microsoft Dynamics 365) to identify issues and gaps, collaborating with stakeholders and contractors to determine necessary improvements and adjustments. Ensure that system configurations and customizations align with our business model and processes.
• Vendor Coordination: Liaise with the contractor and other relevant third-party vendors to ensure that all aspects of the project implementation processes are executed according to plan, within budget, and on schedule.
• Strategic Planning: Develop and implement a strategic plan for the implementation process, including project timelines, resource allocation, risk management, and change management strategies.
• Stakeholder Engagement: Engage with key stakeholders across the organization to gather feedback, manage expectations, and ensure that the implemented system aligns with business processes and meets user requirements.
• Training and Support: Oversee the development and delivery of training programs for end-users, ensuring that the system is effectively adopted and utilized across the company.
• Performance Monitoring: Monitor and report on project progress, identifying and addressing any issues or obstacles that may arise to ensure successful project completion.
• Documentation: Ensure thorough documentation of the re-implementation process, including system configurations, customizations, and user guides.
• Manage the IT Services & Operations Department, ensuring the fulfilment of all IT support needs across the organization.

Qualifications:
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree or relevant certifications will be an added advantage
• Experience: Minimum 4 years of experience in ERP systems implementation and management, with a proven track record in managing ERP projects such as Dynamics 365 and SAP.
Supplementary Qualifications & Skills:
• Professional certificates: Project Management Professional (PMP), Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) or other professional certification in similar field will be an added advantage
• Technical Skills: Strong understanding of ERP systems architecture, data integration, and customization. Proficiency in Dynamics 365, SAP, and other major ERP systems will be an added advantage.
• IT Systems Management: Extensive experience in IT systems management, including project management, system integration, and network infrastructure.
• Leadership: Demonstrated ability to lead cross-functional teams, manage multiple stakeholders, and drive project success. Experience with change management and user adoption strategies.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to address and resolve system issues effectively.

Application Process:
Interested candidates should submit the following documents via email to [email protected] or via the Job Centre portal:
• An expression of interest accompanied by the CV
• Academic certificates
• Professional certifications (if any)
• Contact information for at least three professional references
• At least 3 reference letters in related works.

Application Evaluation Criteria:
ERP Implementation Experience (30%)
• Proven track record in leading ERP system implementation such as Dynamics 365, SAP or any other ERP system.
• Demonstrated success in managing ERP projects from initiation through deployment, including overcoming challenges and ensuring alignment with business needs.
Technical Proficiency (20%)
• Deep understanding of ERP systems architecture, data integration, and customization.
• Proficiency in ERP systems such as Dynamics 365, SAP, and other major platforms.
• Strong IT systems management skills, including system integration and infrastructure.
Project Management Skills (20%)
• Effective management of project timelines, resources, risk, and change management.
• Experience in developing and executing strategic plans and ensuring project milestones are met.
Stakeholder and Vendor Management (15%)
• Ability to engage with key stakeholders and manage their expectations throughout the project.
• Experience coordinating with vendors and contractors to ensure project execution aligns with plans.
Communication and Training (10%)
• Excellent verbal and written communication skills, with the ability to convey complex information to diverse audiences.
• Experience in developing and delivering training programs for effective system adoption.
Problem-Solving and Analytical Skills (5%)
• Strong analytical skills with a proven ability to identify and resolve system issues effectively.
--END--

Requirements and Qualifications

Minimum Experience

4 Years

Minimum Qualification

Bachelor’s Degree

Documents to Submit

Documents

• An expression of interest accompanied by the CV
• Academic certificates
• Professional certifications (if any)
• Contact information for at least three professional references
• At least 3 reference letters in related works.

Other Information

Industries

• Real estate activities
• Rental and leasing activities
• Tourist resort

Employment Type

• Full-Time

Field of work

• Information and Communication Technology (ICT)

Skills Required

• Communication
• Leadership
• Problem-solving skills
• System development skills
• Technical and Job-Specific Project Management Skills