Jobs

Salary
MVR 0+
Employment Type
Full-Time
Vacancies
1
Island
Male' City, Hulhumale'

Details

Salary and Benefits
MVR 0+
• Salary based on qualifications and experience
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty
Job Description

General Requirements

  • Degree or Post Graduate degree in Business Management or health related field
  • Minimum 4 years customer service experience and 2 years in managerial position
  • Healthcare experience is an advantage
  • Excellent communication skills and proficient in written and spoken English and Dhivehi
  • Good analytical and problem solving skills
  • Ability to work in cordial relationship with diverse culture and nationalities

 

Job Specification

  • Responsible for the management and day to day operations of Guest Services
  • Ensure that high levels of guest satisfaction is maintained at every opportunity and to provide opportunities for regular feedback including the implementation of guest surveys
  • Investigate and responds to Guest requests and complaints
  • Develop and implement KPIs for the department and individual staff in Guest Services
  • Works with respective heads of clinical services to ensure Doctors rosters are updated in hospital software system and booking are available
  • Ensure correct billing and reconciliation of services
  • Coordinates compilation of the capital and operational budgets of the department
  • Take corrective action in situations requiring immediate intervention including interpretation and administration of hospital policy and work rules related to front office and Guest Services functions
  • Coordinate with Business Development in setting health marketing strategies

Requirements and Qualifications

Minimum Experience
Not Specified
Minimum Qualification
Bachelor’s Degree

Documents to Submit

Documents
  • 1. National Identity Card or Passport
  • 2. Recent Passport Size Photograph
  • 3. Updated CV
  • 4. Relevant Educational Certificates (Attested from law firm’s/ government offices)
  • 5. Recent Police Report
  • 6. Reference Letter / Experience Letter (from current and previous employer)

Other Information

Industries
  • Hospitals and other health activities
Occupations
  • Guest Services Manager
Employment Type
  • Full-Time
Published Date
31 July 2023
Expiry Date
30 August 2023