Details

Salary and Benefits

MVR 0+
• Salary based on qualifications and experience
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty

Job Description

General Requirements

• Degree or Post Graduate degree in Business Management or health related field
• Minimum 4 years customer service experience and 2 years in managerial position
• Healthcare experience is an advantage
• Excellent communication skills and proficient in written and spoken English and Dhivehi
• Good analytical and problem solving skills
• Ability to work in cordial relationship with diverse culture and nationalities

 

Job Specification

• Responsible for the management and day to day operations of Guest Services
• Ensure that high levels of guest satisfaction is maintained at every opportunity and to provide opportunities for regular feedback including the implementation of guest surveys
• Investigate and responds to Guest requests and complaints
• Develop and implement KPIs for the department and individual staff in Guest Services
• Works with respective heads of clinical services to ensure Doctors rosters are updated in hospital software system and booking are available
• Ensure correct billing and reconciliation of services
• Coordinates compilation of the capital and operational budgets of the department
• Take corrective action in situations requiring immediate intervention including interpretation and administration of hospital policy and work rules related to front office and Guest Services functions
• Coordinate with Business Development in setting health marketing strategies

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Bachelor’s Degree

Documents to Submit

Documents

• 1. National Identity Card or Passport
• 2. Recent Passport Size Photograph
• 3. Updated CV
• 4. Relevant Educational Certificates (Attested from law firm’s/ government offices)
• 5. Recent Police Report
• 6. Reference Letter / Experience Letter (from current and previous employer)

Other Information

Industries

• Hospitals and other health activities

Occupations

• Guest Services Manager

Employment Type

• Full-Time