Details

Salary and Benefits

MVR 10,000+
Service Charge
Phone Allowance

Job Description

JOB OPPORTUNITY

GUEST RELATIONS OFFICER

We are looking for an experienced Guest Relations Officer to join our Dive, Excursions and Water Sports Team in The St. Regis Vommuli Maldives.

This position is available from September 2023.

Reporting to the Manager, you will be responsible for:

• Accurately conveying information to guests of the dive and watersports facilities and services.
• Arranging and attending guest activities and excursions.
• Fulfilling the guest special requests.
• Attending and solving any guest issues or complaints.
• Actively seeking out guest feedback and anticipating guest needs.
• Assisting Manager with planning and scheduling excursions and boat movements.
• Manning the Dive and Watersports Centre.
• Providing sales assistance for dive and watersports equipment

Qualifications/Experience:

• Previous experience in similar position within a resort, or other customer service-based position.
• High level of written and spoken Chinese and English.
• Hotel school graduates and / or experience in a similar position.
• Outgoing personality who fosters customer relation.
• Computer literate.
• Experience in working in a multicultural team.
• Flexible working hours, hands on, patient, punctual and highly service oriented.
• Outgoing and social personality.
• Strong desire to provide memorable guest experiences by exceeding expectations.

Closing date for applications is 19^th September 2023.

If you are interested in this position, please apply with your CV, recent photo, reference contacts, Skype / WhatsApp contact, DOB, and available starting date to [email protected]

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

Ordinary Level (OLevel)

Other Information

Industries

• Tourist resort

Occupations

• Guest Relation Officer

Employment Type

• Full-Time

Field of work

• Services

Skills Required

• Excellent verbal communication skills
• Flexibility and adaptability
• Time Management Skills