Details

Salary and Benefits

MVR 8,000+
Service Charge

Job Description

A member of the Front Office Department, he/she shall be responsible for carrying out all necessary and relevant tasks in order to facilitate the highest standard of guest experience to all in-house guests.

 

Requirements / Qualification

 

Should have at least 1 year of experience in Front Office Department.

 Must have sound knowledge in Opera (or Fidelio) PMS, and office package.

 Outstanding interpersonal skills and highly customer orientated.

 Highly organized and able to multi-task.

 Must be fluent in verbal and written English , having an additional language is a plus (preferably Korean and/or Russian)

 Female candidates are encouraged to apply.

 

Key duties / Responsibilities

 

 Ensure that all the guests are met during their stay. Meeting the guests face to face is a must at least twice during their stay and regular courtesy calls .

 Carry out guest Check-in as per the SOP and SLH Standards .

 Feedback is taken and shared through the “Courtesy Call Log” on a daily basis. Guest issues should be resolved or actioned accordingly . Any issues reported by guests should be updated in Opera on a daily basis.

  Coordination of all aspects of guest experience operation to ensure that the services are delivered to guests with the aim of exceeding guest expectations and in accordance with Velassaru standards and procedures

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

Diploma

Documents to Submit

Documents

• Interested candidates may please send your CV with the most recent picture and relevant certificates to [email protected] on or before Friday, 01st July 2022.

Other Information

Industries

• Tourist resort

Occupations

• Hotel receptionist

Employment Type

• Full-Time