Details

Salary and Benefits

Salary not specified
Salary & Benefits
• Attractive Salary
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty

Job Description

 

TRANSFORM YOUR CAREER WITH TREE TOP HOSPITAL, MALDIVES

 

Tree Top Hospital is a world class tertiary Hospital aimed to transform the healthcare landscape of Maldives.

 

Positions Available:  CONTACT CENTRE EXECUTIVE (6 Months Term)

     

General Requirements:

• GCE A ‘Level
• 1 -2 years of Customer Service Experience
• Excellent verbal communication skills along with active listening
• Ability to take initiative and work independently with minimum supervision
• Proficiency in MS Office
• Proficiency in English & Dhivehi
• Ability to work on shift duties
• Confident in dealing with customers over the phone in a professional manner
• Can work under pressure
• Ability to Multitask, set priorities and manage time effectively

 

Duties and Responsibilities

• Responsible for answering and directing contacts, emails and instant messages received by the Contact Centre
• Responsible for providing effective guest service for all internal and external guests by utilizing excellent in depth knowledge of the hospital and programs as well as team members within the system
• Keep records of all conversation and database confidential.
• Answers and directs all inquiries from guests, visitors, physicians and staff to appropriate locations using an online directory
• Answers incoming contacts, emails and instant messages according to stipulated department guidelines
• Ensures guests receive exceptional services through consistent performance, answering, directing, and paging according to the guest’s request
• Provide support to guests by assisting with the identification of the type of appointment they will need and scheduling appropriately in the management system and communicate relevant data to clients
• Capable of handling patient complaints and escalating accordingly as and when necessary
• Effectively communicates to guests any and all information they will need to bring to their health center appointments
• Assisting with other projects and administrative tasks, as and when needed
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Communicating and coordinating with colleagues as necessary
• Responding promptly to customer inquiries

 

Salary & Benefits

• Attractive Salary
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty

 

How to Apply - If you are interested in this job, please email your application along with the following mandatory documents to [email protected] on or before 4pm of 19th March 2020.

 

1. National Identity Card or Passport.
2. Recent Passport Size Photograph.
3. Updated CV.
4. Relevant Educational Certificates (Attested from law firm’s/government offices).
5. Reference Letter / Experience Letter (from current and previous employer).
6. Recent Police Report

 

To process the application, we require you to submit all of the documents above.

 

We thank all participants for their interest, however, only those selected for further consideration will be contacted. For more information, please call +960 3351610.

Requirements and Qualifications

Minimum Experience

1 Year

Minimum Qualification

Advanced Level (ALevel) / Advance Certificate

Documents to Submit

Documents

• 1. National Identity Card or Passport.
• 2. Recent Passport Size Photograph.
• 3. Updated CV.
• 4. Relevant Educational Certificates (Attested from law firm’s/government offices).
• 5. Reference Letter / Experience Letter (from current and previous employer).
• 6. Recent Police Report

Other Information

Industries

• Hospitals and other health activities

Occupations

• Guest Relation Executive
• Guest Service Executive

Employment Type

• Contract