Details

Salary and Benefits

MVR 7,800

Job Description

• Achieve guest satisfaction and organizational profitability through effective utilization of all resources
• Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions.
• Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions
• Greet the guest with a warm smile. Suggest additional beverages, promote the daily specials.
• Present a warm and personable appearance at all times.
• Offer beverages immediately, time the service to correspond with the pace of the guest.
• Explain cocktails and beverages.
• Remove dirty glasses and other service equipment according to the resort standards
• Performs other duties as requested.
• Ensure on a daily basis that all the amenities are properly arranged prior to service
• Ensure that Food & Beverage Outlet maintains cleanliness and mise-en-place level at counter, shelves, floor and service pantry for smooth operation
• Actively participate in Human Resources, Learning and Development initiatives that will help the Resort to deliver higher levels of service to our guests and our compliance to good health and safety practices at the workplace.
• To support by assisting with on-the-job training and orientation of new team members/trainees and other reasonable requests in order to improve the performance and service standards of our team.
• Manages the first line staff within assigned section to meet short and medium term department objectives.
• Supervisory support to Managers and oversee operations of the assigned section. When needed this position would have to oversee operations of other sections when section manager or supervisor is on leave.
• The job involves also training and orientation of staff and ensuring compliance with the policy and health and safety guidelines of the store. Performs many functions as well in achieving productivity.
• Customer centric environment with low margin of error considering a tough competitive environment and the high cost of rework
• Will be governed by various health and safety legislations
• Establish close relationship with key customers and become their trusted consultant and advisor related to products.
• Create new value for clients to meet their unexpressed needs through innovative approaches such as Cross selling, marketing or new products and display.
• Develop good relationship with senior and mid level management of suppliers for cost negotiations and on time delivery of items.
• Examine product merchandise to ensure that it is correctly priced and displayed.
• Direct and supervise stockers engaged in sales, inventory-taking, performing service for customers on catering the required to the customers
• Report any product merchandise discrepancies, disposals based on inventory, profit and loss to the department head/section manager
• Delegate work activities to 3rd party employees such as cleaning and organizing shelves and displays
• Keep records of purchases and sales
• Monitor sales activities daily turnover
• Ensure that customers receive satisfactory service and quality goods
• Resolve problems that arise, such as customer complaints and supply shortages.
• Lead and implement of policies, goals, objectives and procedures of the section
• Oversee the daily operations in the department.
• Ensure safety rules, production and sanitation standards are met.
• Resolve and reconcile Purchase Order related issues
• Follow-up customer concerns/ complaints and examine discrepancy reports.
• Performs other related duties as required.
• Ability to delegate, supervise and evaluate workings of subordinates
• Must be able to interact with all levels of management

Requirements and Qualifications

Minimum Experience

3 Years

Minimum Qualification

Advanced Level (ALevel) / Advance Certificate

Other Information

Industries

• Food and beverage service activities

Occupations

• Supervisor, restaurant

Employment Type

• Full-Time