Details

Salary and Benefits

MVR 0+
• Salary based on qualifications and experience
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty

Job Description

General Requirements

 

• Bachelor’s degree or post graduate degree in business, health care Management
• Minimum 8 years’ experience in customer services or related field, of which 2 years includes managerial experience
• Excellent communication and people management skills
• Excellent Problem-solving and critical thinking abilities

 

Job Specification

 

• Provides leadership and direction to all aspects of Guest Services
• Strong team player who understands that excellent service delivery achieved through collaboration and teamwork.
• Ensure that the guest experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across the different touchpoints in the guest journey at the Hospital
• Displays sense of urgency, high energy and enthusiasm to all requests
• Coordinate operations and personnel activities of the guest services department as well as meet all administrative service resourcing to clinical departments, to achieve required customer service level objectives related to the provision of services within designated areas
• Always alert and anticipating needs without any direct requests, a true master of personalized service
• Genuinely passionate about serving others, understanding, listening & responding effectively to requests; attentive to detail
• Develop and implement policies, SOPS and procedures for the sub-departments and monitor the adherence to these policies to ensure service excellence
• Establish and monitor procedures within the department to investigate guest concerns/complaints and implements appropriate courses of actions with related department/function and implement corrective measures.
• Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules related to front office Guest Services function.
• Drives the company’s vision and purpose, communicates effectively, gains trust and respect from others through honesty, integrity, authenticity and commitment
• Oversee customer service administrative function of patient care flow while redirecting and allocating resources as needed
• Develop and implement departmental welcome program for the Guest Services department and work to develop a training program to provide all the staff in the 3 sub-departments with the necessary skills and knowledge to serve our guests
• Formulate and execute these training programs and continually evaluate the need for refresher trainings as per operational requirement.
• Holds self and others accountable to goals/objectives and plans work accordingly, manages own/team workflow effectively to achieve results.
• Ensures maximum profitability and quality standards in all unit’s operations. Develops and implements all business plans and objectives for the unit.
• Ensures relevant statutory requirements and norms are met so as to achieve efficiency of business operations.
• Ensure there is correct billing and reconciliation of services and prevent loss of income to company.
• Perform any other tasks as maybe assigned from time to time by the Management.

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Master’s Degree

Documents to Submit

Documents

• 1. National Identity Card or Passport
• 2. Recent Passport Size Photograph
• 3. Updated CV
• 4. Relevant Educational Certificates (Attested from law firm’s/ Government offices)
• 5. Recent Police Report (For Maldivians Only)
• 6. Reference Letter / Experience Letter (from current and previous employers)

Other Information

Industries

• Hospitals and other health activities

Occupations

• Director of Guest Service

Employment Type

• Full-Time