Jobs

Salary
MVR 12,000 - MVR 13,000
Vacancies
1

Details

Salary and Benefits
MVR 12,000 - MVR 13,000
Job Description

 

TERMS OF REFERENCE (TOR)

Post: Customer Service Representative  

No of Vacancies: 01                    

Post Type: Full time

Department: Credit – Customer Service Unit

Reporting to: Assistant Manager – Customer Service   

Key tasks, responsibilities, and deliverables: 

  • Handle customer queries related to the products and offers appropriate solutions.
  • Resolve customer complaints via phone and email.
  • Provide information to potential customers on loan products and services.
  • Refer complex queries to the Credit Analysts and schedule meetings with credit analysts.
  • Receive customer applications and forward them to the Credit Department.
  • Assist the credit team by verifying and collecting additional information from the customers.
  • Work closely with Credit Analysts to ensure proper customer service is being delivered.
  • Maintaining all records of customer service.
  • Carry out miscellaneous administrative tasks as assigned by the organization.

Requirements and Qualifications: 

  • GCE ‘A’ Level minimum two ‘C’ pass and SSC Dhivehi pass. OR, 
  • GCE ‘O’ Level minimum three ‘C’ pass and SSC Dhivehi pass with 1-year relevant experience. 

Other Competencies required: 

  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent interpersonal and communication skills and ability to interact with customers in a professional manner.  
  • Excellent computer skills including the processing of word documents, spreadsheets, and databases.  
  • Familiarity with trade, economic development, and the development of the private sector in the Maldives would be an added advantage.  
  • Experience in the banking or financial services industry would be an added advantage. 

Remuneration package:

  • Gross pay between MVR 12,000 – MVR 13,000 depending on the Qualification and Experience.

 

Working Hours:  

  • The selected applicant will be required to work from 0800 to 1600 on weekdays.  

Documents required with the job application:  

  • Complete and up-to-date Curriculum Vitae (CV). 
  • Copy of National Identity Card. 
  • Copies of academic certificates with transcripts.
  • All international certificates must be accredited by MQA.
  • Reference letters from current/ previous employers certifying type of employment, job roles, and service period. 
  • Recommendation letters from previous supervisors or employers (optional). 

How to Apply:  

Important notes to applicants:  

  • Incomplete applications will be rejected without further notice.
  • Applications should be submitted only via the given link, applications received via email will be rejected.
  • Only short-listed candidates will be notified of the interview.

For inquiries, please contact us on weekdays between 9:00 am to 14:00pm via phone 3026015 / 3026016 or email to [email protected] 

Requirements and Qualifications

Minimum Experience
Not Specified
Published Date
17 January 2022
Expiry Date
23 January 2022