Details

Salary and Benefits

MVR 0+
Attractive salary based on qualification and experience
Annual Bonus
Flexible Leave Arrangement
Sales Incentive
Health & Life Insurance Plan
Third Party Credit Schemes
Staff Loan Scheme
Learning & Development

Job Description

 Assistant Officer - Customer Service (Shift Duty - Call Centre)

Position Type: Permanent (Initial contract shall be for a period of 1 (one) year. The contract shall be renewed as permanent based on performance upon successful completion of one year.)

 

REQUIREMENTS

• IGCSE/GCE O’Level 03 passes (Grade C and above)
• 2-3 years of work experience in a call centre or customer service support will be a plus
• Computer skills with knowledge of MS Office Applications
• Excellent verbal and written communication skills in Dhivehi and English
• Excellent inter-personal skills and ability to work in a team environment
• Able to work independently and adhere to tight reporting deadline
• Pleasant personality

 

RESPONSIBILITIES

• Provide high level of customer services to customers obtaining service from Allied Insurance Call Centre by providing quick and accurate response to customer’s queries and requests
• Provide products and service information
• Manage customer accounts and resolve customer complaints
• Promptly attend to inquiries made by customers at the Customer Service
• Provide support and information to other departments

Requirements and Qualifications

Minimum Experience

Not Specified

Documents to Submit

Documents

• Job Application Form
• Job Letter
• ID card copy
• CV
• Copies of relevant certificates

Other Information

Employment Type

• Full-Time