Details

Salary and Benefits

MVR 0+
• Salary based on qualifications and experience
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty

Job Description

General Requirements

• Degree or Post graduate Degree in Business Management or Health related field
• Minimum 4 years customer service experience and 2 years in supervisory position
• Healthcare experience is an advantage
• Excellent communication skills and proficient in written and spoken English and Dhivehi
• Good analytical and problem solving skills
• Ability to work in cordial relationship with diverse culture and nationalities

 

Job Specification

• Assist Guest Services Manager in supervising daily front desk activities
• Prioritize and delegate daily work responsibilities to front desk staff
• Train and guide front desk staff to provide quality customer services
• Resolve guest issues and enquiries to ensure guest satisfaction
• Provide feedback to the team members on their performances and improvements
• Collaborate with clinical and support staff to foster service delivery in line with international standards of quality healthcare
• Assist in investigation of guest concerns and assist in the implementation of corrective course of actions pertaining to particular departments/functions
• Assist in ensuring effective procedures of service billing and reconciliation in order to prevent loss of revenue
• Coordinate with Business Development in setting health marketing strategies

Requirements and Qualifications

Minimum Experience

Not Specified

Minimum Qualification

Bachelor’s Degree

Documents to Submit

Documents

• 1. National Identity Card or Passport
• 2. Recent Passport Size Photograph
• 3. Updated CV
• 4. Relevant Educational Certificates (Attested from law firm’s/ government offices)
• 5. Recent Police Report
• 6. Reference Letter / Experience Letter (from current and previous employer)

Other Information

Industries

• Hospitals and other health activities

Occupations

• Guest Service Supervisor

Employment Type

• Full-Time