Contact Centre Agent expired

Job Description

Job application form: [Download]

Post type:
Full-time, shift-duty.

Date of commencement:
Commencement of employment shall be between February and April 2021.

Term of employment:
Contract basis for a term of 1 year. Contract can be extended upon performance review at the end of the term.

Working hours:
Sundays to Thursdays: 08:00 - 17:00 hrs.
Saturdays: Half-day (4 hrs)

Scope of work:

  • Answer incoming calls and respond to customer emails and live chat.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors.
  • Provide service information to customers.
  • Research required information using available resources.
  • Research, identify, and resolve customer complaints using applicable software.
  • Process forms and application.
  • Route calls to appropriate resources.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls, live chat where necessary.
  • Complete call logs and reports.
  • Other duties as assigned.

Desired skills:

  • Excellent listening, verbal, and written communication skills in Dhivehi and English.
  • Excellent data entry and typing skills.
  • Ability to handle stressful situations appropriately.
  • Pleasant personality with ability to work in teams, and individually, delivering results with minimum supervision in challenging circumstances.



Required Documents

  • Job application form
  • CV
  • Copy of national identity card
  • Copies of academic certificates
  • Copies of employment reference letters

Salary
MVR 9,280.00

Minimum years of experience
1 Year

Minimum qualification
Ordinary Level (OLevel)

Location
Male' City, Henveiru

Vacancies
5

Employment Type
Full-Time

Field of work
Not specified

Skills Required
Customer service

Applicable Occupations

  • Customer Service Officer
Published On
4 Jan 2021 11:30AM
Expired On
14 Jan 2021 03:00PM